Pay commercial rates online

Before you begin

To make a payment online you will need: 

• Customer Number: this is the 8 digit number on your invoice or reminder letter

• PIN (Personal Identification Number): we issued this number to you separately.

  If you have lost your PIN or require a new PIN you can apply for a lost/new PIN.

• You can use a Visa/Delta, Mastercard or Laser (Debit) card.

Then minimum payment is €10. Please retain a copy of the receipt number as proof of payment.

Your payment will be updated to your account within 2 working days.

How to pay online

Here is a description of the process if you'd like more information. 

• Follow the link in the Pay Online panel above
• Enter your Customer Number in the Account Number field
• Enter the PIN and click Submit
• The account details will be displayed
• Confirm account details are correct
• Enter the value in the Payment Amount field as appropriate and click Submit
• Payment Step 1. Select Payment Method, select credit card or debit card and click Pay
• Payment Step 2. Payment Details, review amount and payment method and click Accept
• Enter credit card or debit card details, click Pay Now
• Payment Step 3. Receipt is displayed and includes the Receipt Number
• If you require an email receipt enter email address and select Send Receipt
• Retain or print your receipt for your records.

Privacy and security

Payments are processed by Realex, a third party payment service provider, which provides a secure environment to protect your transactions. Your credit or Laser (debit) card information is not transmitted outside the secure site.

Queries and refunds

If you have a query in relation to a commercial rates payment please contact the rates section. If an account has been paid in error or has been paid twice, you may be able to get a refund. We make decisions about refunds on a case by case basis.

To apply for a refund, please write to:

Senior Staff Officer
Revenue Section
Clare County Council
New Road
Ennis
Co. Clare

Page last reviewed: 09/08/17